Hyper Tattoo Gallery studio rules

These studio rules (the “Terms”) set out how the services of the Hyper Tattoo Gallery tattoo studio at ul. Życzliwa 13A, 52-007 Wrocław (the “Studio”), operated by 13 Alex Vasilevko, ul. Orzechowa 4, 55-093 Brzezia Łąka, NIP 7972058054, are provided. “Artist” means the person performing the tattoo at the Studio (tattoo artist), and “Client” means the person booking a session.

By paying the deposit, the Client confirms that they have read these Terms in full, understand them and accept them. A Client who does not agree with any provision should not pay the deposit.

Part I. General rules

A. Age and proof of identity

The Studio provides tattoos exclusively to adults. Before the session begins, the Client presents a photo ID. Without the document, the session will not begin. The Studio does not tattoo minors, even with the consent of a parent or guardian.

B. Health declaration and consent to the procedure

Before the session, the Client completes a health declaration at the Studio and signs written consent to the tattoo. The Artist may refuse to perform the tattoo if the declaration or the condition of the skin indicates any contraindications.

C. Photos and publication

The Studio and the Artist may publish photos or recordings of the tattoo (e.g. in the portfolio, on the website and on social media) only with the Client’s separate, voluntary consent. Lack of consent does not affect the provision of the service. Consent may be withdrawn at any time; withdrawal does not apply to publications already made.

Part II. Deposit, cancellation and rescheduling

1. Purpose of the deposit

The deposit reserves the date and time of the session for the Client, constitutes payment for the time spent preparing the design and for the Artist’s reserved working time, and is credited toward the price once the tattoo is completed. The amount of the deposit is set individually for each project.

2. Cancellation no later than 14 days before the session

If notice of cancellation reaches the Studio no later than 14 (fourteen) calendar days before the scheduled session date, the Client may choose either a full refund of the deposit or transferring it to a new, agreed date. Notice must be sent in writing — via the Studio’s WhatsApp or Instagram. The date of notice is deemed to be the date the message is received by the Studio.

3. Cancellation less than 14 days before the session

If notice of cancellation is received less than 14 full calendar days before the session date, the deposit is non-refundable. This rule applies regardless of the reason for cancellation, in particular the Client’s illness, changes to personal or professional plans, travel problems, weather conditions and other circumstances on the Client’s side.

4. Booking confirmation

Your booking is only confirmed once the Studio sends you written confirmation of receipt of the deposit (via WhatsApp, Instagram, or email). Until then, the chosen date is not reserved and may be offered to someone else. The deposit must be paid only using the payment details provided by the Studio’s administration in a private message. Paying to any other details does not constitute a valid deposit payment.

5. Your readiness for the session

You are responsible for your readiness for the session. This includes in particular:

• sobriety — no alcohol or intoxicating substances;
• no fresh tan, sunburn, or skin damage in the area of the planned tattoo;
• informing the Studio no later than 7 (seven) calendar days before the session about chronic illnesses, allergies, taking blood-thinning medication, pregnancy, and any other contraindications to getting a tattoo.

If on the day of the session it turns out that you do not meet these requirements or have not shown identification (Part I, point A), and performing the tattoo is impossible or poses a health risk, the Artist may refuse to carry out the session. In such a case, the deposit is non-refundable.

6. Lateness

If you are more than 30 (thirty) minutes late without prior notice to the Studio, the Artist may — at their discretion — shorten the session to the remaining time or cancel it. If the session is canceled due to lateness, the deposit is non-refundable.

7. Scope and content of the work

The deposit applies to the design, size, placement on the body, and overall scope of work agreed before the session date. If on the day of the session you request a significant change to the design, size, or placement that requires additional preparation, the Artist may reschedule the session to agree and prepare a new design. The deposit then remains valid and is credited toward the work on the new date; additional time for preparing the new design may be charged separately, by agreement with you.

8. No-show

If you do not attend the session at the agreed time and do not inform the Studio of cancellation or rescheduling before it starts, the booking is canceled and the deposit is non-refundable.

9. Cancellation by the Studio or Artist

If the session is canceled at the initiative of the Studio or Artist (in particular due to illness, force majeure, technical reasons, or other circumstances beyond your control), you may choose either a full refund of the deposit or rescheduling the session to a new, agreed date — at no extra charge.

10. Refund procedure

Any deposit due to you under these terms is refunded using the same payment method you used to pay it, within 7 (seven) working days of written confirmation of the session cancellation. The refund is for the amount actually received. Exchange rate differences, currency conversion losses, and fees charged by banks and payment operators, both when paying and when refunding, are borne by you and reduce the refunded amount.

11. Statutory right of withdrawal (EU consumers)

The statutory 14-day right of withdrawal for distance contracts, provided for in Directive 2011/83/EU of the European Parliament and of the Council and in the Polish Consumer Rights Act, does not apply to session bookings under the exception in Article 16(l) of that Directive, because a tattoo session is a service provided on a specific date or within a specific period. By paying the deposit, the Client expressly agrees to the immediate commencement of the service (booking the appointment and preparing the design).

The right to cancel a session with 14 days’ notice, described in point 2, is a contractual right granted by the Studio. It does not replace the statutory right of withdrawal and is independent of it.

12. Governing law, disputes and language versions

These Terms are governed by the law of the Republic of Poland. The parties shall first attempt to resolve disputes through discussion. If no agreement is reached, the dispute shall be settled by the competent court in accordance with Polish law; this does not limit any rights the consumer has under mandatory provisions of law. We publish these Terms in several languages — in the event of discrepancies, the Polish version shall prevail.

13. Changes to the Terms

The Studio may amend these Terms. For a given booking, the version published on this page at the time the deposit is paid shall apply; later changes do not affect bookings for which a deposit has already been paid.

Contact

For bookings, cancellations and deposit refunds, message us on WhatsApp or Instagram (@hyper.tattoo.gallery). Our data processing rules are described in the privacy policy.